Frequently Asked Questions

TIERED PRICING IS BACK AT HAWTHORNE SUPPLY CO.!

contact us

If you don't find an answer here, please feel free to send an email to us
at [email protected], and we will return your message shortly.

Our mailing address is:

Hawthorne Supply Co.
Charlie and Lindsay Prezzano
54 Elizabeth Street, Suite 34
Red Hook, NY 12571

TIERED PRICING IS BACK AT HAWTHORNE SUPPLY CO.

Both our volume discounts based on cut size and our customer loyalty discounts based on order history are back, and those discounts are cumulative!


What is your Tiered Pricing?


Tiered Pricing


Tiered Pricing

What happens to my order history from the old Hawthorne website?

All orders placed on our old site are included in your total yardage history. What's more, my tenacious husband Charlie ties your yardage order history to any order placed with the email address attached to your account, whether you are an account holder and checked out as a guest on occasion, or even if you just created an account.



What if I have an account but checked out as a guest on occasion?

Even if you checked out as a guest your order total will be added to your total order history and applied toward your loyalty discount because we associate your total order history to the email address attached to your account.



What happens to the orders I placed in the last year when you didn't have Tiered Pricing?

We associate your yardage order history to the email addressed attached to your account, so any orders placed while Tiered Pricing was suspended will be included and applied toward your qualifying loyalty discount.



What if I've ordered before but have never created an account?

If you create a new account using the same email address you have used for ordering in the past, your order history will be included in your order history and applied to your qualifying loyalty discount.



What about fabric on sale?

Tiered Pricing does not apply to sale fabrics.

However orders of sale fabric do get added to your total order history and accounted for in your loyalty discount.



A few caveats:

- To receive your customer loyalty discount, you have to be logged into your account to see those discounts.
- If you feel like your total is off, please try logging out and back in to your account and return to your order history page to view your total yards ordered.
- If you have any questions, please reach out via email. We appreciate your support and are happy to help!



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questions about ordering

What size cuts do you offer?

In addition to Pre-Cut Bundles in Kits, customers can purchase yardage in increments of 1/8 yard, beginning at cuts that are a minimum of 1/2 yard.



What forms of payment do you accept?

Customers are welcome to pay with Visa, Mastercard, American Express, Discover, or Paypal.



Do you offer swatches?

We do, but only for all of our In House collections that are digitally printed at the shop. We understand that ordering fabric online can be tricky and are therefore happy to help with color matching and advice. Please feel free to email us with your questions!



Will my fabric arrive in continuous lengths?

If for any reason our inventory for a certain print is spread across one or more pieces, we will always contact the customer prior to shipping. The only exception to this is if a customer orders more than 15 yards of a single design. Fabric is typically rolled onto bolts in 15 yard lengths so that will be the maximum continuous length we can offer. Please contact us if you require specific cuts for long yardages and we will do our best to accommodate you!



Once placed, can I modify or cancel my order?

We make every effort to ship orders quickly; once submitted, orders immediately enter our processing queues. Should you need to modify your order, please email us as soon as possible and we will try to accommodate your request. We are unable to modify or cancel an order after it has been cut or printed.



How will I know when my order has been received?

Upon placing an order with us you will receive confirmation email with your invoice. You will receive a subsequent email when your order has been shipped via our shipping provider, USPS.



Do you offer gift certificates?

We are working to add the availability to purchase a gift certificate to our new site. If you have a gift certificate you would like to use, please contact us.



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questions about shipping & returns

What are your shipping rates and delivery times?

Whether you're a manufacturer or a home sewer (or both as the case may be!) we pride ourselves on our fast shipping, so you are sure to receive your order as soon as possible. We make every effort to ship orders the same day they are placed.

Domestic orders ship for a flat rate $5 or less.

International shipping rates are based on weight, and a quote is available within the shopping cart.



Do you offer shipping insurance?

Shipping insurance is available for an additional fee. Please ask for this charge to be send once your order is placed. Domestic shipping insurance is $2.50. International shipping insurance is $5. If an insured package is declared lost by USPS the customer will be refunded in full.



What are your regular shipping days?

We ship Monday through Friday, per the USPS Postal Holiday Schedule.



How will I know when my order has been shipped?

Upon placing an order with us you will receive confirmation email with your invoice. You will receive a subsequent email when your order has been shipped via our shipping provider, USPS.



Once shipped, how can I track my domestic package?

Upon shipment we will provide you with a shipment confirmation number via email. For all orders that ship priority, the number includes tracking and delivery confirmation. First Class packages do not include insurance or guaranteed tracking.



Once shipped, how can I track my International package?

Upon shipment we will provide you with a shipment confirmation number via email. Tracking and delivery confirmation is available on Priority Boxes but not on First Class or Priority Mailing Envelopes. For guaranteed delivery, please select a box as we will not be able to offer status updates on the envelopes once they leave the US sorting facility here in the States. Please be aware that packages can become delayed in transit.



Do you offer express shipping?

Yes, we do offer an express shipping option for domestic and international orders where tracking and delivery confirmation is included.



Can you hold off shipping my order until other fabrics become available?

While we understand the logistics of trying to minimize the number of orders placed by maximizing each shipment, regretfully we can’t offer to hold orders as we’d quickly have piles of fabric everywhere! We have neither the space nor the manpower to accommodate this request I’m afraid. We do offer the capability for customers to enter their email address to be notified of the future availability of any out of stock item.



Do you accept returns?

We take great care to select the most beautifully composed fabric collections on the market and strive to provide you with an excellent shopping experience where you are left feeling happy and inspired to create with your amazing bundle of fabric. If for any reason you are not thrilled with your purchase you are welcome to return the fabric, ribbon, precut or thread to us and we will send a refund for the cost of the fabric, ribbon, precut, or thread less a 20% re-stocking fee upon its return. We ask that this is done within 60 days. We ask that the item be regularly priced, uncut and unwashed, and a minimum of 1 yard. Thread and precuts must be in original packaging. All sales on patterns are final. Please send to:

Hawthorne Supply Co.
54 Elizabeth St., Suite 34
Red Hook, NY 12571


The restocking fee is necessary to cover the cost of the return: processing your order, shipping your order, receiving and processing your return, adding return to inventory.



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questions about our digitally printed fabrics

What is digitally printed fabric?

Instead of employing traditional screen printing methods, we print our designs digitally. Using water based pigment dyes, our designs are printed directly onto the fabric. Pigment dyed simply means that the printer lays ink down on the surface of the fabric, much like the conventional inkjet printers you find in the home or office - just supersized! The benefit is that we can achieve a very high level of detail in our designs.



Where is the fabric printed?

All printing and design is done in our shop in a small town in Upstate New York State (USA).



Are digitally printed fabrics safe for use and safe for the environment?

Absolutely. Digital printing offers an eco-friendly alternative to traditional rotary screen printing, with chief advantages in water and power consumption as well as the elimination of harmful chemicals. Instead of requiring hundreds of gallons of water to yield a single yard of screen printed fabric, our digital printing process is virtually water free. That advantage is two-fold; not only does digital printing avoid consumption of a limited resource, it also eliminates the need to dispose of toxic wastewater. According to the World Bank, the treatment and dyeing of textiles accounts for nearly 20% of industrial water pollution globally, second only to agriculture. Furthermore, you'll be happy to know that we lessen our environmental footprint even more by printing with non-toxic, water based pigment inks that are biodegradable. Finally, the power consumption of digital printers is also a fraction of their screen printer counterparts, making this process an exciting step in moving towards sustainable practices in the textile industry. We are thrilled to take this process yet another step closer with the option to select our In House digitally printed fabrics on a 100% GOTS certified Organic Cotton. So not only is the process an eco-friendly option, so too can be the base cloth.



What fabric types are available?

Poplin - 100% Cotton, 58/59" wide, weighs ~3.5 oz per yard before printing, and is our original fabric type. It's fine, dense weave makes this fabric great for sheeting, curtains, small projects, and more structured garments.

Quilting Cotton - 100% Cotton, 58/59" wide, weighs ~3.4 oz per yard before printing. Beautifully suited to quilting and projects that call for a little more drape.

Organic Quilting Cotton - 100% GOTS Certified Organic Cotton, 58/59" wide, weighs ~3.4 oz per yard before printing. Same construction as our Quilting Cotton, just organic!

Linen Cotton Canvas - 55% Linen / 45% Cotton (with a slight slub), 55/56” wide, weighs ~6.5 oz per yard before printing. Perfect for bags, bottom weight clothing, and home decor.

Rayon - 100% Rayon, 50/51" wide, weighs ~3.7 oz per yard before printing. A great choice for apparel and accessories.

Jersey Knit - 95% Cotton / 5% Spandex, 58/59" wide, weighs ~5.0 oz before printing. A 4-way stretch fabric of 40% stretch in both directions (horizontal and vertical stretch). A great choice for apparel and accessories.

Organic Jersey Knit - 95% GOTS Certified Organic Cotton / 5% Spandex, 58/59" wide, weighs ~5.0 oz before printing. The same as our Jersey Knit, just organic.

Interlock Knit - 100% Cotton, 56/57" wide, weighs ~5.4 oz. per yard before printing. A 2-way stretch fabric of 40% stretch in one direction (horizontal stretch) and 20% stretch in the other (vertical stretch). A lovely choice for apparel and accessories.

Organic Interlock Knit - 100% GOTS Certified Organic Cotton , 56/57" wide, weighs ~5.4 oz. per yard before printing. The same as our Interlock Knit, just organic.

Printed weights will vary depending on the amount of ink that is used in any given design.

Since our fabrics are digitally printed on demand you can customize your desired width, choosing from 44", 48", 52", 54", and 56". The design is centered on the fabric, so for narrower widths there will be a larger area of fabric that is not printed on either side of the selvage.



Should I pre-wash?

For most projects, pre-washing our fabric before use is a personal choice. There isn't anything inherently different about the digital printing process that requires washing before use. If you are making apparel or wearable accessories, we do highly recommend pre-washing your digitally printed fabric to ensure a proper fit after your project is sewn.



How should I wash my digitally printed fabrics?

Our digitally printed fabric holds up very well under ideal washing conditions. We do everything on our end possible to ensure the fabric will meet both our own high expectations and those of our customers. Please follow these simple care instructions:

   -Machine wash cold, gentle cycle
   -Wash with like colors using phosphate free detergent
   -Do not bleach
   -Choose a larger load size to prevent creasing
   -Tumble dry low, remove promptly or line dry
   -Warm Iron



What size needle and thread should be used?

A standard size needle of 10 or 12 can be used on our Quilting Cotton. Due to the high thread count of our Poplin, we strongly suggest choosing a finer needle size 10 or 11. For our Canvas, a needle size of 14 or 16 is recommended. A needle size of 9 will work best for our Rayon. For our Knits, you should use a size 10 or 12 needle with a Ball Point. For more information about needle sizes, we recommend this handy guide. As for thread, we like piecing with a 40 or 50wt, though any thread weight may be successfully used. We have enjoyed using our printed fabric for a variety of projects: from quilts to apparel, and everything in between.



How quickly will my order ship?

All of our in house fabrics are printed on demand. Please allow 1-2 business days for order processing before it may ship. If you need other goods urgently you may wish to place your digitally printed order separately.



Can I modify / cancel the digital prints in my order?

Once a digital order has begun processing it cannot be altered or canceled. We do accept returns according to our standard policy.



How do I purchase samples?

We offer sample strips for all of our in house Print Collections; at this time we do not have sample strips available for Basic Collections. You may also purchase as little as 1/2 yard sample of any fabric in our shop.



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questions about our wallpaper

What is Peel & Stick wallpaper?

Our non-toxic wallpaper is printed with latex inks on a woven 100% polyester opaque fabric and backed with a revolutionary adhesive that leaves no sticky residue behind; reposition and reapply ‘til your heart’s content! Whether you’re using for an accent wall, a whole room, or for DIY projects, peel and stick wallpaper offers a quick room refresh for homeowners and renters alike.



How do I put up my wallpaper?

No paste, no water, no mess. Installation is easy with our simple installation guide. This will also be included with your order.



What additional supplies are needed?

You’ll need a plastic smoothing tool, sharp blade, and a step stool or ladder. Having a friend is handy at times, and makes the project more fun!



How should my wallpaper be stored?

Store in a dry place in plastic where it cannot be crushed.



How many applications will the wallpaper allow?

It is repositionable and you can reuse it multiple times, as long as the adhesive is free of dust and debris. If you plan on reusing your Peel & Stick Wallpaper, be sure to save the backing paper.



Can I use my wallpaper in the bathroom?

Yes! Be certain that the surface is dry prior to installation. It’s best if a shower is not used immediately prior.



How should my walls be prepared?

Surfaces should be smooth and free of dust. Prior to application, wipe walls with a gentle cleanser before application. Wallpaper will not stick to textured surfaces or wood. Do not apply to freshly painted surfaces. Please wait 30 days after painting to apply wallpaper.



Can I put wallpaper over wood, cement or brick?

No. Our Peel & Stick wallpaper cannot be installed over extremely porous surfaces.



Can wallpaper be applied over existing wallpaper?

You can certainly apply this wallpaper over existing wallpaper as long as: 1) it is not textured 2) not peeling 3) clean and free of dust. Please note that you might want to examine the wallpaper you have to see if it is overlapped seams or butted seams. It will work best over butted seams.



Can wallpaper be cleaned?

Yes. Wipe clean with a soft slightly damp rag. Do not use abrasive cleaners.



How can I order samples?

Wallpaper may be ordered by the foot. You may order a 1 foot sample of any wallpaper.



How do I determine how much wallpaper to order?

To calculate this manually, you will need to measure the width and height of each surface you are covering in feet. Round the height up to the nearest whole number to determine the length of the roll. Divide the width by two and round up to the nearest whole number to ascertain how many rolls you need to order. You can also use this handy wallpaper calculator!



How soon will my order ship?

Wallpaper orders will ship in 1-2 business days.



Will my wallpaper arrive with other items in my order?

Wallpaper will ship separately from other items.



How much does shipping cost?

Can I return my wallpaper order?

Our wallpaper is printed to order and orders are final. Please consider ordering a sample before making your final purchase.



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questions about our gift wrap


Gift Wrap is coming soon!



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questions about your account

How do I sign up for an account?

You can sign up for an account here.



How do I reset my password?

You can reset your password here. You will need to know the email address associated with your account.



How do I update the email address on the account?

If you wish to alter the email address on the account simply Sign In and click on "My Account". Change the Email (User ID), scroll to the bottom and click on "Update Account". We recommend then logging out and back in to test the new settings.



How do I view my order history?

When logged into your account you may view your order history. At the top of the page click "My Account", then "Order History".



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other questions

Can I visit your shop?

While we’d love for the chance to meet our customers, we don’t have a physical brick and mortar shop where we could receive walk-in visitors.



How should I wash my fabric?

The majority of of our selection is 100% cotton, which we all know shrinks! To minimize shrinkage we recommend a cold wash on a gentle cycle with like colors, followed by a low heat tumble dry. We offer cuts in 1/8 yds increments so you can easily order a little more to account for slight shrinkage.



Do you offer wholesale accounts?

No not at this time. However, we do have plans to offer this in the future!



How can I contact you?

Our email address is [email protected]. Please feel free to email us with any questions or concerns you may have, and our team will return your message shortly. We do not offer customer service by phone.

Our mailing address is:

Hawthorne Supply Co.
Charlie and Lindsay Prezzano
54 Elizabeth St., Suite 34
Red Hook, NY 12571



I'd like to submit artwork for your consideration. Who should I contact?

We’re always looking for talented surface pattern designers and artists to join our roster of designers. If you’d like your artwork to be considered, please send an email to [email protected]. Please include a brief introduction, contact information, and links to your website or online portfolio. You may attach images to your email as well, but we ask that they be under 1 MB. We wish you the best of luck in all your creative endeavors!



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